Refund policy

Returns & Refunds

Because squishies are hands-on, hygiene-sensitive products, we can only accept
returns of UNOPENED items in their original packaging within 14 days of delivery.
Return shipping is paid by the customer. Opened or used items are final sale.

Damaged, Defective or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us at
hello@molamolafun.com within 48 hours of delivery with your order number and
clear photos or a video of the issue (an unboxing video is highly recommended).
Once verified, we'll send a free replacement or issue a refund — no need to
return the item.

What is NOT covered
Squishies are soft by design. The following are considered normal wear or
user damage and are not eligible for refund or replacement:
- Nail marks, scratches, punctures or tears from sharp objects or over-stretching
- Dust, lint or slight stickiness that develops with use
- Damage caused by pets, heat, or improper use
- Slight variations in color or shape between production batches

Questions? Email us at hello@molamolafun.com — we're happy to help!