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Frequently asked questions

What is the return policy?

Returns & Refunds

We want you to love your squishy! Here's how we make things right.

WHAT WE COVER
If your order arrives damaged, leaking, defective, incorrect, or with missing items, we'll replace it or refund you in full.

HOW TO REQUEST HELP
Email us within 5 days of delivery with:
• Your order number
• A short description of the issue
• A clear photo of the item (and the packaging, if it arrived damaged)

We'll reply within 2 business days. Once your request is approved, we'll send a replacement or refund you to your original payment method. Refunds usually appear within 5–10 business days.

Please don't send anything back before we approve your request.

WHAT WE CAN'T ACCEPT
For hygiene reasons, we can't accept returns or exchanges for change of mind, color, or texture preference once an item has been delivered.

Damage caused by play or handling, including rough squeezing, stretching, nails, or sharp objects, isn't eligible for a refund or replacement.

LOST OR DELAYED PACKAGES
If your tracking shows delivered but you haven't received your order, or your package hasn't arrived after 20 days, contact us and we'll help investigate.

Questions? Reach us anytime at hello@molamolafun.com or on our Contact page. Thank you for shopping with Mola Mola!

This policy does not affect your rights under applicable consumer law.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

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Products

Chubby Hamster

Chubby Hamster

$14.99 USD
Chubby Seal

Chubby Seal

$14.99 USD
Creamy Bun

Creamy Bun

$11.99 USD
Crunch Banana

Crunch Banana

$13.99 USD